Cancellation Policy

Last Updated: August 14, 2026

At StickerShopee, we aim to process every order accurately and efficiently. Since many of our products may be printed, customized, prepared, or processed specifically according to the customer’s order, cancellation rules are limited.

1. Order Cancellation

Once an order has been placed and payment has been successfully completed, order cancellation is generally not permitted.

Customers are therefore requested to carefully check the following before placing an order:

  • Product selection
  • Product size
  • Design
  • Quantity
  • Customization details
  • Spelling and other customer-provided information
  • Delivery address
  • Contact details

StickerShopee may begin processing an order shortly after the order is received. Once an order has entered production, printing, packing, dispatch, or fulfillment, it cannot be cancelled.

StickerShopee may consider exceptional cancellation requests at its sole discretion, provided the order has not entered production or fulfillment.

2. Customized and Personalized Orders

Customized, personalized, made-to-order, or specially prepared products are generally not eligible for cancellation once processing or production has started.

Customers are responsible for checking all information provided for customization before placing the order.

StickerShopee is not responsible for errors in customer-provided information, including incorrect text, spelling, dimensions, colours, designs, or other specifications supplied by the customer.

3. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address while placing an order.

If an incorrect address has been entered, the customer may contact StickerShopee and request a correction before the order is shipped.

Address corrections may be accepted if the order has not yet been dispatched.

Once the order has been shipped or handed over to the delivery partner, address changes or revisions cannot be accepted.

StickerShopee will not be responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

4. Failed Delivery

StickerShopee is not responsible for failed delivery where the delivery cannot be completed due to circumstances attributable to the customer.

This may include:

  • Customer not being available at the delivery address
  • Customer being unreachable by phone
  • Incorrect or incomplete address
  • Customer refusing delivery
  • Customer failing to respond to delivery attempts
  • Customer not being available to receive the parcel

Customers are responsible for providing accurate delivery and contact information and ensuring that someone is available to receive the order.

5. Shipping

StickerShopee currently provides free shipping on applicable orders.

No separate standard shipping charge is collected from customers.

However, free shipping does not create an automatic right to cancellation, return, or refund.

Where a return is permitted under the StickerShopee Refund & Return Policy, the customer may be responsible for the cost of shipping the affected product back to StickerShopee.

6. No Cancellation for Change of Mind

Orders cannot generally be cancelled because the customer:

  • Changed their mind
  • No longer requires the product
  • Selected the wrong size
  • Selected the wrong design
  • Ordered the wrong quantity
  • Does not like the product after receiving it
  • Changed their personal preference

If the product supplied matches the order placed by the customer, the order will generally not qualify for cancellation, return, or refund on the basis of customer preference.

7. Exceptional Cancellation Requests

In exceptional circumstances, StickerShopee may review a cancellation request if the order has not yet entered production, packing, dispatch, or fulfillment.

Approval of such a request is not guaranteed and will be determined by StickerShopee based on the status of the order and the circumstances of the request.

8. Refunds for Approved Cancellations

If StickerShopee approves an exceptional cancellation and a refund is applicable, the refund will be processed through the applicable payment method.

Any applicable refund adjustments or deductions may be made on a case-by-case basis at the sole discretion of StickerShopee.

The time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.

9. Cash on Delivery

As of the date of this policy, StickerShopee does not offer Cash on Delivery (COD).

Orders must be paid using the payment methods available on the StickerShopee website at the time of purchase.

10. Contact Us

If you have any questions regarding an order cancellation or address correction, please contact us as soon as possible.

StickerShopee
Website: stickershopee.in
Email: info@stickershopee.in
Phone: +91 84 38 38 3888
Address: #A425, Vetrivinayagar Nagar, Ganapathy, Coimbatore – 641006

Important: This policy is subject to applicable consumer protection laws and regulations. StickerShopee reserves the right to update this policy from time to time.