Refund & Return Policy

Last Updated: August 14, 2026

At StickerShopee, we want you to receive your order in the condition and specifications in which it was purchased. This Refund & Return Policy explains when a product may be returned, replaced, or refunded.

1. No General Return Policy

StickerShopee does not accept general returns simply because a customer has changed their mind, no longer requires the product, selected the wrong size or design, or does not prefer the product after receiving it.

A return, replacement, or refund is available only for eligible cases where the customer receives:

  • A wrong product
  • A defective product
  • A product damaged during delivery

If the product received matches the order placed and is not defective or damaged, it will generally not qualify for return or refund.

2. Wrong Product Received

If you receive a product that is different from the product ordered, please contact StickerShopee with your order details and photographs of the product received.

After reviewing the claim, StickerShopee may request that the affected product be returned for verification.

Once the returned product is received and internally verified, the customer may choose either:

Replacement OR Refund

subject to the terms of this policy.

3. Damaged Product

If a product is damaged during delivery, please contact StickerShopee as soon as possible.

Customers may be required to provide:

  • Order number
  • Customer name
  • Registered mobile number
  • Photographs of the outer package
  • Photographs of the damaged product
  • Video or unboxing evidence where reasonably required
  • Description of the damage

StickerShopee may request additional evidence where necessary to verify the claim.

4. Defective Product

If you believe that the product has a manufacturing or printing defect, please contact StickerShopee with your order details and suitable photographs or videos.

The product may need to be returned to StickerShopee for inspection.

A refund or replacement will be considered only after the product and reported issue have been internally verified by StickerShopee.

5. Return Shipping

For an eligible return, the customer must ship the affected product back to StickerShopee at their own shipping cost.

The product must be sent to the registered StickerShopee address provided by our customer support team.

Please do not send any product back without first contacting StickerShopee and receiving return instructions.

StickerShopee will process the applicable refund or replacement only after receiving and internally verifying the returned product.

6. Replacement or Refund — Customer’s Choice

Once StickerShopee confirms that the returned product is eligible under this policy, the customer may choose:

Replacement

StickerShopee will arrange a replacement for the affected product.

For an approved replacement, StickerShopee will take care of the shipping cost for sending the replacement product.

Refund

The customer may instead choose a refund for the eligible affected product.

The refund will be initiated after the returned product has been received and successfully verified.

7. Partial Damage or Defect

If only some products in an order are wrong, damaged, or defective, only the affected products will be eligible for replacement or refund.

For example, if an order contains 10 products and 2 are confirmed to be damaged, only those 2 affected products will be considered for replacement or refund.

The customer must return the affected products at their own shipping cost for verification.

Products that were correctly supplied and are not affected by the reported issue will not be eligible for return or refund.

8. Verification

All return, replacement, and refund claims are subject to internal verification by StickerShopee.

StickerShopee reserves the right to reject a claim if the reported issue is found to have resulted from customer installation, application, removal, handling, misuse, alteration, or any other circumstance unrelated to a confirmed product defect, incorrect supply, or delivery damage.

Refunds or replacements will not be processed until the returned product has been received and verified.

9. Installation and Application

Installation and application of StickerShopee products are the customer’s responsibility.

StickerShopee is not responsible for damage caused by:

  • Incorrect installation
  • Improper application
  • Improper surface preparation
  • Unsuitable application surfaces
  • Incorrect removal
  • Customer handling or misuse

Once a sticker has been installed or applied, it generally cannot be returned or refunded unless StickerShopee confirms that the product itself was defective or incorrectly supplied.

Customers should ensure that the intended surface is suitable before installation.

10. Colour Variation

The colour displayed on a mobile phone, computer, tablet, or other device may differ slightly from the final printed product.

Minor variations may occur due to differences in:

  • Screen settings
  • Display brightness
  • Device calibration
  • Printing processes
  • Printing materials
  • Production conditions

Minor colour variations do not automatically constitute a defect and will generally not qualify for a return or refund.

11. Non-Refundable Situations

A refund or replacement may not be available for:

  • Change of mind
  • Customer preference
  • Wrong size selected by the customer
  • Wrong design selected by the customer
  • Wrong quantity ordered by the customer
  • Customer no longer requiring the product
  • Incorrect or incomplete address provided by the customer
  • Failed delivery caused by customer-related circumstances
  • Customer refusal to accept delivery
  • Damage caused during installation or application
  • Damage caused by improper handling or removal
  • Damage caused by unsuitable surface preparation
  • Product altered or modified by the customer
  • Minor colour variations due to screens or printing
  • Correctly supplied customized or personalized products
  • Products that have been installed or used, except where a confirmed defect or incorrect supply exists

12. Refund Adjustments

Where a refund is approved, applicable deductions or adjustments may be made on a case-by-case basis at the sole discretion of StickerShopee, depending on the circumstances of the order, returned product, verification, processing, or other applicable factors.

13. Refund Processing

Once a refund has been approved, StickerShopee will initiate the refund through the applicable payment method.

The time taken for the refunded amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.

StickerShopee does not control the processing time of third-party financial institutions.

14. How to Request a Refund or Replacement

Please contact StickerShopee with:

Order Number:
Customer Name:
Registered Mobile Number:
Reason for Request:
Photographs/Videos: Where applicable

Our team will review the request and provide instructions regarding the return and verification process.

Please do not ship the product back until StickerShopee has confirmed the return process and provided the applicable return instructions.

15. Contact Us

StickerShopee
Website: stickershopee.in
Email: info@stickershopee.in
Phone: +91 84 38 38 3888
Address: #A425, Vetrivinayagar Nagar, Ganapathy, Coimbatore – 641006

This Refund & Return Policy is subject to applicable consumer protection laws and regulations. StickerShopee reserves the right to update this policy from time to time.